Livpure Official Website › Notebook › Customer service
How Do I Contact Livpure Customer Service About An Order?
Livpure has two desks. Order support on +1 (302) 200-3480 handles tracking, address changes, cancellations and refunds, and it can see your order. The website desk, [email protected], answers Monday to Friday, 9:00am to 5:00pm ET, about pages, corrections, privacy and press. It cannot see orders. Neither takes a new order.
- Order support: +1 (302) 200-3480, for tracking, changes, cancellations and refunds.
- Website desk: [email protected], Mon to Fri, 9:00am to 5:00pm ET.
- Sales email: none published. Use the sales contact page.
- Office: 810 Seventh Avenue, Floor 9, New York, NY 10019, USA.
- Returns: 230 Park Avenue, Floor 10, New York, NY 10169, USA.
- Orders: never taken by phone. The checkout only.
Who do I contact for Livpure customer service?
It depends on what you need. Two desks exist, and they cannot do each other's work. Sending a request to the wrong one is the single mistake here that comes with a deadline, because the 60-day refund window counts from the day of purchase.
| What you need | Who | How |
|---|---|---|
| Tracking, address change, cancellation, refund | Order support | +1 (302) 200-3480 |
| A page is wrong, a privacy request, press | Website desk | [email protected], Mon to Fri 9:00am to 5:00pm ET |
| Placing an order | The checkout | Not phone, not email |
| Posting a return | Returns address | 230 Park Avenue, Floor 10, New York, NY 10169, USA |
Many people search for a customer care number, a customer care email or a complaint number. For this product the answers are the two lines above. No separate complaint hotline is published.
What can the Livpure order support number do?
The number is +1 (302) 200-3480. It reaches the desk that can see your order. That desk can:
- Tell you where a parcel is, and read the tracking number back if the order email has gone.
- Change a delivery address before the order leaves.
- Cancel an order that has not shipped.
- Log a return on the order, so the parcel is expected when it arrives.
- Tie a bottle back to the order it shipped with, using the lot code and the order ID. Stock now on hand is LIV-26/GE-7267.
There are three things it will not do. It will not take an order. It will not read a blood test. And it will not tell you whether Livpure suits the medicines in your cupboard. For that, the pharmacist who filled the prescription can see both sides.
What can the website email address do, and what can it not?
[email protected] answers for the pages, not the parcels. Its mail is mostly corrections, and those are welcome. Tell it which page, which sentence and what is wrong. The page is then fixed and its review date moves on.
Privacy requests and press questions go to the same address.
What it cannot do is see an order. There is no order number in its inbox, no shipping record and no card detail. So a tracking question or a refund request sent there is a question forwarded, not a question answered. A forwarded question spends a working day in transit, and in a 60-day window that day matters.
Is there a Livpure sales email or complaint email?
The supplier publishes no sales email address. The field for it in the contact record points to the sales contact page, so no mailbox exists to print. This website does not invent one.
That leaves one route for anything to do with an order, and it is the phone. For a complaint about a product or a parcel, ring order support with the order ID. For a complaint about something on these pages, write to the website desk. If you want a record in writing, the contact page has forms that open a message in your own mail program. Nothing is sent until you press send there.
What should I have ready before I call?
With the first two items on this list, a call is usually a minute. Without them it is a search.
- The order ID, found in the order email. Orders are looked up by it.
- The email address the order was placed with.
- The delivery postcode, for anything to do with a parcel.
- The lot code from the bottle, if the question is about a bottle.
- The purchase date, because the 60-day window counts from it.
Write the answers down on paper before you dial. It sounds small, but it keeps the call short and keeps you calm.
What are the two Livpure addresses for?
They are not the same, and mixing them up costs time.
| Address | What it is for |
|---|---|
| 810 Seventh Avenue, Floor 9, New York, NY 10019, USA | The office. Do not post bottles here. |
| 230 Park Avenue, Floor 10, New York, NY 10169, USA | Returns. Bottles go here, with your full name, email address and order ID inside. |
A parcel posted to the office has further to travel and arrives against no record. Call first, then post to the returns address.
What if you are unhappy with Livpure?
Say so, and say it early. Ring order support within the 60-day window and use the guarantee. Buyers on this desk's record include one who wrote on day 54 wanting a faster change and stopping at two bottles. That is exactly what the window is for.
If you are unhappy with something printed on these pages, the website desk wants to hear it. A correction moves the date forward, and the bottle in your hand outranks anything written here. And if you have a health worry, such as yellow skin or eyes, call a clinician, not a support line.
Livpure is a dietary supplement. It is not FDA approved, and no supplement is. It is not a treatment for hepatitis, fatty liver disease, cirrhosis or any other liver condition, and nothing on this page is medical advice. If you take a prescription medicine, are pregnant or nursing, or have a liver problem, ask a doctor or pharmacist before the first capsule. Yellow skin or eyes, dark urine, pale stools, ongoing pain under the right ribs or unexplained swelling are reasons to see a clinician.
Frequently asked questions
What is the Livpure customer service phone number?
+1 (302) 200-3480. It is order support, for tracking, address changes, cancellations and refunds. Have the order ID ready.
What is the Livpure customer service email?
The website email is [email protected], answered Monday to Friday, 9:00am to 5:00pm ET. It handles pages, corrections, privacy and press, and it cannot see orders.
Is there a Livpure sales email address?
No. The supplier publishes none, so none is printed here. The sales contact page is the written route.
Can I place a Livpure order by calling?
No. Orders are placed through the checkout only. The phone line does not take orders.
Where do I send a return?
To 230 Park Avenue, Floor 10, New York, NY 10169, USA. Call order support first and put your name, email and order ID inside the parcel.
Why did my refund email go unanswered?
The website email cannot see orders, so a refund request sent there is only forwarded. Ring +1 (302) 200-3480 with the order ID instead.
Our view
Good customer service starts with knowing which door to knock on. For orders it is the phone. For pages it is the email. For buying it is the checkout. Three jobs, three routes, and no overlap.
Our advice is to save the order email the moment it arrives, and to put the support number in your phone before you need it. We earn money on orders, and part of earning it fairly is being easy to reach after the sale, not only before.
Last updated October 16, 2026. Medically reviewed by Dr. Carolyn Finnegan on October 16, 2026.
Sources cited in this article
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
Sixty days from the day you buy it