Livpure Official Website › Notebook › Refund policy
What Is The Livpure Refund Policy, And How Do You Claim It?
Livpure has a 60-day money-back guarantee counted from the day you buy. The seller says you may return the product, even empty bottles, for a full refund less shipping and handling. Call +1 (302) 200-3480 with your order ID first, then post the bottles to the returns address. Return postage is your cost.
- Window: 60 days from the date of purchase.
- Empty bottles: accepted, in the seller's own words.
- What returns: the price of the capsules. Shipping and handling does not.
- Return postage: paid by the buyer.
- Timing: allow 3 to 5 business days once the return is credited, plus 5 to 10 days for the card to show it.
- First step: call +1 (302) 200-3480 with the order ID.
What does the Livpure money-back guarantee say?
The seller's own statement says that the product is backed by a 100% money back guarantee for 60 full days from your original purchase. It then says: "simply return the product, even empty bottles, anytime within 60 days of your purchase and you'll receive a full, no questions asked refund (less shipping and handling)."
Two phrases do most of the work. "Even empty bottles" is the generous one. It means a part-used or finished pack is as returnable as a sealed one. "Less shipping and handling" is the ordinary limit. The money you paid to have the order sent stays with the carrier.
This statement comes from the seller's sales page. The guarantee page on this website quotes it in full.
How do you claim a Livpure refund, step by step?
Follow these steps in order. The first one matters most.
- Call order support first. Ring +1 (302) 200-3480 with the order ID to hand and say you are returning the order. The desk then logs the return on your record before the parcel leaves you.
- Pack the bottles. Inside the parcel, put your full name, the order's email address and the order ID. Empty bottles are accepted.
- Post them to the returns address. That is 230 Park Avenue, Floor 10, New York, NY 10169, USA. Do not send them to the office address on Seventh Avenue.
- Use a tracked service. Return postage is your cost, and tracking settles any argument about whether the parcel arrived.
- Wait for the credit. The refund is issued once the return is credited, then it reaches your card.
Keep your order email. The desk looks orders up by the ID printed in it.
What does the guarantee cover, and what does it leave out?
| Covered | Not covered |
|---|---|
| Any of the three packs bought through this website's checkout | A bottle bought from a marketplace listing or another seller |
| Opened, part-used and empty bottles | Shipping and handling paid on the original order |
| A change of mind, with no reason required | Return postage, which the buyer pays |
| The price of the capsules, returned in full | A return made after day 60 |
| The whole order, whatever its size | Any claim about what the capsules did or did not do |
That last row deserves a note. The guarantee is a purchase policy. It says the seller will take the bottles back. It makes no promise about results, and no refund policy anywhere can. The Federal Trade Commission expects a claim about a supplement's benefits to rest on competent and reliable scientific evidence, and an offer to refund is not that.
A six-bottle order returned on day 55 is refunded on all six bottles, the four still sealed and the two that are not.
How long does a Livpure refund take?
Plan on 3 to 5 business days once the credit is recorded, then up to 10 more days before your card shows the money. The seller's own page is more upbeat and says "within 48 hours of the product being returned". This desk prints the slower figures, and they are the ones to plan around.
So if you ask "what is my Livpure refund status", the honest answer has stages. First the parcel travels. Then it is credited. Then the refund is issued. Then the bank posts it. Each stage has its own clock, and your refund can be on its way while your card statement still shows nothing.
If you are worried, ring the order desk with the order ID. That is the one route that can see your order.
How much will the refund be?
The refund is the purchase price less shipping and handling. On a pack with free US shipping, the six-bottle order, there is no shipping line to lose. On the two- and three-bottle packs, shipping was added at checkout, and that amount is not returned.
Return postage is separate again. You pay it on the way back, and it is not refunded. A tracked service is the cheap insurance on the whole return. For a sense of scale, the packs are $158, $207 and $294 before shipping.
When does the 60-day clock start, and when should you decide?
The clock starts when you pay, not when the parcel lands. The seller says US orders arrive in 7 to 10 business days, so you may swallow your first capsule around day 10 to day 14 of the window. That leaves 46 to 50 days of capsules inside it.
This is why this desk suggests deciding by about day 50 and not day 59. A call on the last afternoon leaves no time for the parcel, and the return has to be made inside the window. Write two dates down: the day you paid and the day you started. Buyers on this desk describe a change at four to eight weeks, so judging between week four and week eight lines up with the window.
Three bottles help with this, because the supply outlasts the window. Two bottles run out the day it closes.
Can I cancel a Livpure order before it ships?
Yes, if the parcel has not left yet. Call order support on +1 (302) 200-3480 and quote the order ID. Cancelling is one of four jobs that desk does, alongside tracking, address changes and refunds. An early call gives the best chance that the order is still on the shelf.
After dispatch, the route is a return inside the 60-day window. Do not send a cancellation or refund request to [email protected]. That address cannot see orders, so the request is only forwarded, and a forwarded request loses a working day.
Livpure is a dietary supplement. It is not FDA approved, and no supplement is. It is not a treatment for hepatitis, fatty liver disease, cirrhosis or any other liver condition, and nothing on this page is medical advice. If you take a prescription medicine, are pregnant or nursing, or have a liver problem, ask a doctor or pharmacist before the first capsule. Yellow skin or eyes, dark urine, pale stools, ongoing pain under the right ribs or unexplained swelling are reasons to see a clinician.
Frequently asked questions
How long is the Livpure money-back guarantee?
Sixty full days from the original purchase date. The seller's statement accepts even empty bottles and refunds the purchase less shipping and handling.
Do I have to send back empty bottles?
Send back what you have. The seller's statement accepts empty bottles, so a part-used order is as returnable as an unopened one.
Where do I send the bottles?
To 230 Park Avenue, Floor 10, New York, NY 10169, USA, with your full name, order email address and order ID inside. Call +1 (302) 200-3480 first.
Who pays for return postage?
The buyer does. A tracked service is worth the cost because tracking settles any question about whether the parcel arrived.
How long does the refund take?
Plan on 3 to 5 business days after the credit, then up to 10 more days before the card shows it. The seller's page promises something quicker, but this desk prints the slower figure.
Does the guarantee cover a bottle bought elsewhere?
No. The window belongs to orders placed through this website's checkout. Another seller's own policy applies to a bottle bought from them.
Our view
A refund policy is only as good as the steps behind it. This one is clear: 60 days, empty bottles accepted, a phone call first, a tracked parcel, and a slower timeline than the seller advertises. We print the slower one because it is the one to plan around.
Our advice is simple. Decide by about day 50, not day 59, and keep every email. If you try the capsule and it is not for you, that is what the guarantee is there for. We earn money on orders, and we would rather you know the exit before you walk in.
Last updated October 16, 2026. Medically reviewed by Dr. Carolyn Finnegan on October 16, 2026.
Sources cited in this article
- Federal Trade Commission. Health Products Compliance Guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
Sixty days from the day you buy it